Terms and Conditions

Terms of Service

By using this website (“Service”) you are agreeing to be bound by the following terms and conditions (“Terms of Service”) with Ace Driving School Qld – ABN 94 663 297 998.

Ace Driving School Qld reserves the right to update and change the Terms of Service without notice.

Child and Youth Risk Management Strategy

CJTF Group Pty Ltd t/as Ace Driving School Qld

Ace Driving School Qld is committed to providing a safe and supportive environment for all young people engaging with our services. We recognize our responsibility in protecting children and young people from harm, and we have implemented a comprehensive Child and Youth Risk Management Strategy in accordance with the Working with Children (Risk Management and Screening) Act 2000 (Qld).

1. Commitment to the Safety and Wellbeing of Children and Young People

Ace values and prioritizes the safety, welfare, and wellbeing of all learners, especially those under 18. We aim to:

• Create a culture of child safety.
• Promote safe, respectful, and inclusive learning environments.
• Empower young people to speak up about concerns.

2. Code of Conduct

All Ace instructors, staff, and contractors must adhere to our Code of Conduct, which sets out expected standards of behavior when working with children and young people. This includes:

• Treating all students with respect and dignity.
• Maintaining appropriate professional boundaries at all times.
• Avoiding one-on-one situations in secluded areas.
• Reporting any suspicion of harm or inappropriate behavior.

3. Recruitment, Training, and Blue Card Screening

To ensure our team is suitable to work with young people:

• All instructors and staff hold current Blue Cards as required under Queensland law.
• We conduct thorough screening, reference checks, and interviews before employment.
• Our team undergoes regular training in child protection and safe working practices.

4. Policies and Procedures for Handling Disclosures or Suspicions of Harm

We have clear procedures for responding to disclosures or suspicions of harm, including:

• Immediate reporting to relevant authorities in line with mandatory reporting obligations.
• Supporting the child or young person throughout the process.
• Maintaining confidentiality and professionalism at all times.

5. Risk Management Strategies

Ace Driving School actively manages risks to ensure safety by:

• Conducting regular safety checks of vehicles and lesson environments.
• Ensuring instructors use public, well-lit, and agreed-upon pick-up/drop-off locations.
• Avoiding isolated or private areas during lessons.
• Maintaining open communication with parents/guardians for learners under 18.

6. Communication and Support

We maintain open communication with families and encourage feedback. We provide:

• Transparent policies on safety and conduct.
• Access to our complaint and incident reporting process.
• Ongoing support and follow-up for any concerns raised.

7. Review and Continuous Improvement

Our Child and Youth Risk Management Strategy is reviewed annually or as required to:

• Reflect legislative changes.
• Address feedback or emerging risks.
• Improve processes to ensure the ongoing safety of our students.

Pre-Paid Lessons Policy 

General 

These terms and conditions cover the entire agreement and understanding between you and us relating to your purchase, redemption or attempt to redeem Pre-Paid Lesson Credit. 

The validity and interpretation of these terms and conditions are governed by the laws of Queensland, Australia. Any dispute in connection with these terms and conditions is subject to the exclusive jurisdiction of the courts of Queensland. 

If any part or all of any provision of these terms and conditions becomes or is found to be illegal or unenforceable, that provision may be severed from these terms and conditions and the remaining provisions shall continue in force.

Acceptance of terms and conditions 

By purchasing, redeeming, or attempting to redeem Pre Paid Lessons, you accept and become bound by the terms and conditions below as varied from time to time. We reserve the right to vary these terms and conditions at any time and without notice.  

Booking Cancellations Outside Operating Hours

If you need to cancel or reschedule a booking within 24 hours of your scheduled lesson and our office is closed, you must log into our website and cancel the booking through your account. Failure to do so will result in the forfeiture of your lesson fee. Please ensure that cancellations are completed in accordance with this policy to avoid any charges.

Lesson Area Agreement

By booking a driving lesson with Ace Driving School, you agree to schedule lessons only within your assigned instructor’s designated service area. These areas are clearly listed on our website and booking platform.

If you make a booking outside of the instructor’s set area, you acknowledge that:

• The lesson may be cancelled without notice, and
• You may forfeit the lesson fee, at the instructor’s discretion.

Ace Driving School is not responsible for verifying the location of every booking, and it is the student’s responsibility to ensure their selected lesson address is within the instructor’s listed area.

Purchasing Pre-Paid Lesson Credit 

You may purchase Pre Paid Lesson Credit online or over the phone by payment via debit or credit card or other payment methods offered online. Pre-Paid Lesson credit will be activated at the point of sale by our authorised representatives.  

Pre-Paid Lesson Credit and promotions and competitions 

We may from time-to-time issue Pre Paid Lesson Credit(s) as a promotion or as a prize in our competitions. Such pre-paid credit may only be used by the persons to whom they are issued and are not refundable or transferrable.  

How and when you can redeem a Pre Paid Lesson Credit 

Pre Paid Lesson Credit can be redeemed by booking a lesson online or by phone and is redeemable for a period of twelve (12) months from the purchase date.  

Purchases exceeding the value of your pre paid lesson credit 

Pre-paid lesson credit can be used to book lessons up to the value specified. If you wish to book a lesson(s) that exceeds the pre-paid lesson credit value you must pay the excess using another payment method at the time of the booking.  

No exchange 

Pre-Paid Lesson Credit cannot be cancelled, exchanged or redeemed for cash. 

Expiry of Pre-Paid Lesson Credit 

Pre-Paid Lesson Credit will expire 12 months from the date of purchase.  

Recording Devices

Some Ace Driving School vehicles are equipped with hard-wired recording devices. These devices are installed solely to ensure the safety of both our instructors and students. Under no circumstances will these recordings be provided to students or their families. It is also important to note that instructors do not have access to these videos. These recordings are strictly managed in accordance with our internal safety and privacy protocols. By enrolling in lessons with Ace Driving School, students and their guardians acknowledge and accept the use of these recording devices.

Your Instructor and Ace Driving School

Your instructor is a sub-contractor of Ace Driving School. Ace Driving School Qld acts as an agent for your instructor in booking in lessons and receiving your payments. Your instructor will carry the appropriate motor insurance, should you be involved in a collision as a learner driver while in control of driving the instructor’s vehicle.

Your contract is between you and your instructor. In the rare event of any problem arising, you should resolve this with your instructor immediately. In the event that you are unable to reach a satisfactory conclusion we will be happy to investigate further until the matter is resolved. Please note that we will require evidence of any financial transactions and lesson times before we are able to investigate. Therefore, it is imperative that your learner log book details are kept accurate and up to date.

Your instructor shall not allow third parties in the training vehicle without first gaining advance consent of the learner driver, family members or guardian. Your instructor shall arrange his or her affairs so as to ensure, as far as practicable, that a booking with a student for instruction is not delayed. Where a delay or cancellation is unavoidable the instructor shall endeavour to contact the student to advise him or her of the extent of the delay.

Ace Driving School Qld and your instructor shall respect the privacy of students and former students and in particular, must not distribute or make use of any personal details of students or former students without their express consent.

Traffic Infringements

Ace Driving School Qld will not be held accountable, for any traffic infringements incurred by a client, whilst engaged in a driving lesson. If this were to occur, the client is solely liable to make any required payments due as a result of the infringement.

Dangerous Driving

The allocated driving instructor reserves the right to end an active lesson if the student is driving in a dangerous manner, this includes but is not limited to, speeding and aggressive driving. No refund will be given for the lesson. If a student has prepaid for a package of lessons and the instructor feels at significant risk in the vehicle with the student, the whole package value may be forfeited. This however, is at the discretion of the driving instructor.

Eligibility: The student must possess a valid learner’s permit or driver’s license as required by local regulations to participate in driving instruction sessions.

Conduct and Behaviour: The student agrees to conduct themselves in a respectful and responsible manner following the instructions and guidance provided by the driving instructor at all times.

Timeliness: The student agrees to arrive promptly for scheduled driving lessons. In the event of tardiness, the driving instructor reserves the right to reduce the duration of the lesson, reschedule or cancel the lesson at their discretion.

Preparation: The student agrees to be prepared for each driving lesson, including being well-rested, sober and having a blood alcohol level of 0.0, not under the influence any illegal substance nor any prescription on non prescription medicine that may cause drowsiness or any other impairment on the ability to drive, you must be appropriately attired for driving, including but not limited to sturdy well fitted shoes. The student must also bring any required documentation, such as their learner’s permit or driver’s license and log book or applicable log book app.

Vehicle Care: The student agrees to treat the instructor’s vehicle with care and respect, avoiding any deliberate or negligent actions that may cause damage to the vehicle.

Safety: The student agrees to prioritise safety at all times during driving lessons, abide by applicable traffic laws and regulations, and practicing defensive driving techniques as advised by the driving instructor.

Payment: The student agrees to pay the agreed-upon fees for driving instruction services in a timely manner, at least 72 hours prior to the booked lessons, as outlined in the payment agreement between the student and Ace Driving School Qld.

Cancellation Policy: The student agrees to provide at least 24 hours advance notice of any cancellations or rescheduling of driving lessons as per the cancellation policy specified by Ace Driving School Qld. Failure to provide adequate notice may result in forfeiture of the lesson or additional fees.

Liability: The student acknowledges that they are responsible for any fines, damages or injuries caused by their actions or negligence during driving lessons, and they agree to hold the driving instructor harmless from any resulting liabilities.

Confidentiality: The student agrees to maintain the confidentiality of any information shared by the driving instructor during the course of instruction, including but not limited to personal information and instructional materials.

Feedback and Evaluation: The student agrees to provide honest feedback to the driving instructor regarding the quality of instruction and their progress, in order to facilitate continuous improvement.

Indemnification: The student agrees to indemnify and hold harmless the driving instructor from any claims, damages, or liabilities arising from the student’s participation in driving instruction sessions, except to the extent caused by the instructor’s gross negligence or wilful misconduct.

By enrolling in driving instruction sessions with Ace Driving School Qld, the student/parent/guardian acknowledges that they have read, understood, and agreed to abide by these terms and conditions. Failure to comply with these terms may result in termination of instruction without refund.

Disclaimers 

To the extent permitted by law, we exclude all responsibility for any harm to any person or property or for any loss of profits or other indirect or consequential loss relating to the purchase, redemption or attempted redemption of Pre-Paid lesson Credit.  

Privacy 

We collect personal information to provide and market our products and services. That information may be disclosed to our contractors who assist us with these activities, however it will not be disclosed to overseas recipients unless required by law. Our Privacy Policy contains information about how an individual may access or correct information we hold about the individual, how complaints about a breach of privacy can be made to us and how such complaints will be dealt with. If you do not consent to us using your personal information to market products and services, please email: info@acedrivingschool.com.au  

Contact us 

Please do not hesitate to email: info@acedrivingschool.com.au about any queries, comments or requests for information you may have regarding Pre-Paid Lesson Credit or these terms and conditions.

Account Terms

This page contains the most current version of the Terms of Service.

• You agree that Ace Driving School Qld can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
• You are responsible for maintaining the security of your account and password. Ace Driving School Qld cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• By purchasing from Ace Driving School Qld, you agree not to initiate any credit card chargeback, or dispute any payment made for services, products, digital goods, Pre Paid Driving Lessons or gift cards purchased, except in cases of proven fraud or unauthorized transactions. All disputes must be resolved directly with Ace Driving School Qld.
• You must not post or submit false information to the Service.
• You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
• You are responsible for all activity that occurs from your account.
• Accounts registered by “bots” or other automated methods are not permitted and will be removed.
• Ace Driving School Qld has the right to suspend or terminate your account, refuse any current or future use of the Service, or any other Ace Driving School Qld service, for any reason.
• Violation of any of the terms or general conditions may result in the termination of your Account.

Cancellation Rates

• Less than 24 hours notice before the booking will forfeit the full booking fee.

A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Ace Driving School Qld.

Refund Policy

All refunds must be resolved directly with Ace Driving School Qld.

Modifications to Services and Prices

• Ace Driving School Qld reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
• Prices of all Services are subject to change with or without notice.
• Ace Driving School Qld shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Pre Paid Driving Lessons

• Pre Paid Driving Lessons are non-refundable and cannot be redeemed for cash.
• Unused pre paid driving lessons can be transferred between clients.
• Pre Paid Driving Lessons are valid for 36 months from the date of purchase.

Fees

• Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by Ace Driving School Qld for payment processing.
• All fees and transactions are in Australian Dollars.

General Conditions

• Your use of this website is at your sole risk. The website is provided on an “as is” and “as available” basis.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by Ace Driving School Qld.
• Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Ace Driving School Qld customer, employee, member, instructor, officer or external contractor will result in immediate account termination.
• You must not transmit any worms or viruses or any code of a destructive nature.
• You understand that Ace Driving School Qld uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
• Ace Driving School Qld does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
• You expressly understand and agree that Ace Driving School Qld shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Ace Driving School Qld has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
• The failure of Ace Driving School Qld to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision.

Questions

Please send any questions or comments about these Terms of Service to info@acedrivingschool.com.au.